Partnership. The Secret To Success.
First Call Quality has been providing quality inspection and containment solutions to manufacturing concerns throughout the Midwest, Mid Atlantic, near-Southern states and Canada for nearly 10 years. Combining experienced, well-trained, well-compensated people with a proven, 10-step quality process, First Call Quality can tailor quality solutions to meet the needs of companies large or small. There’s a reason that companies such as Ford, General Motors, BEHR, Hitachi and Cannon have looked to us for quality assurance services.
We are proud of these partnerships and the work we have done to build them, shepherd them and, in turn, help them to grow.
Quality Speaks For Itself.
At First Call Quality, we let our work do the talking for us:
I just wanted to let you know what a huge difference [your team leads] have made on the site. They are hands-on and take full control of their staff every day. They do a great job orienting new employees and monitoring the activity on the site.
— Production Manager
I wanted to thank you for the continued communication on the daily sort results. The format of the results is straight forward and allows me to quickly understand the current status. This satisfies one of my 2 main requirements we had [when we first met with your team]. My second requirement was to always have work instructions in-hand prior to beginning any sorting within our facility as well as to provide an electronic copy to the WV QC Team for review/confirmation. This too has been met consistently during these early projects. Additionally, I wanted to pass along to you and the entire First Call Quality Services Team that I have received positive feedback on the overall performance while in our plant. As a result, I wanted to say thank you for your efforts.
–QS Facilities Manager
We do want to say how much we appreciate the job you and the First Call team do for us. First Call stands head and shoulders above the other sort companies we have used in the past.
The professionalism, quality, and work ethic displayed by the staff of Inspectors and Supervisors of First Call has been nothing but the best since their first day. It has been an honor to have them in our facility. We look forward to a long and rewarding working relationship. Your crew has been doing a good job regarding the services that we requested in timeliness, quality, and prompt communication. In addition, your team pointed out additional quality issues beyond call of duty…and have earned a reputation for providing the best customer service.
— QA Manager