People First. A Chain Is Only As Strong As Its Weakest Link.

First Call Quality is proud of the training, the support and the benefits we offer our associates. Training and retaining. That’s the name of the game. And we’re accomplished at both, one of the biggest reasons we have such low turnover and can keep skilled, experienced associates on the job for you.

Training: An Overview

From team-oriented problem solving to custom project books to safety and regulatory compliance, our associates will be immersed in your operation. Training elements include:

  • Team Oriented Problem Solving
  • Simulation Training
  • Safety Protocols Specific To Your Site
  • OSHA Requirement/Best Practices
  • Custom Work Instructions/ Project Books
  • 5S/Workplace Organization
  • Quality Systems Basics
  • Computer Skills
  • Setting Up Inspection Teams

Leaders Are Made, Not Born.

Our team leadership training assures you of an on-site, hands-on partner who can help take the supervisory burden off of your shoulders. Elements include:

  • Customer Satisfaction and Expectations
  • Loss of Containment Reviews
  • Lessons Learned
  • 5 Principles of Problem Solving
  • Sexual Harassment
  • Risk Analysis
  • Efficiency Studies
  • Process Audits

Rewards Mean Retention.

Keeping good people is one of the key challenges in our industry. That’s why we offer our associates such a strong compensation, benefits and incentives program. Elements include:

  • Competitive wage packages
  • Employee benefits programs
  • Associate satisfaction surveys
  • Regular performance appraisals
  • Merit increase process
  • Associate of the Month program
  • Safety champion
  • Good catch quality incentives
  • Golden Broom 5S award of distinction
  • Monthly communication meeting
  • Open door policy
  • Counseling progression program